外贸英语口语实战：退货

时间：2022-10-31 06:29:48 外贸英语我要投稿

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外贸英语口语实战：退货

　　外贸行业动态【外贸英语口语实战】系列包含了商务生活、商业服务、商务往来、友好交往、商业实务、商业的衍生环节等内容。其中的【商业实务】模块尤其值得关注，内容覆盖整个外贸流程，从“询盘→报盘→还盘→价格磋商→定购→付款方式→折扣和定金→签订合同—>交货→包装→物流→商品检验→退货→索赔”，非常实用。

外贸英语口语实战：退货

　　关于【商业实务】我们已经推出了【询盘】→【报盘】→【还盘】→【价格磋商】→【定购】→【付款方式】→【折扣和定金】→【签订合同】→【交货】→【包装】→【物流】→【商品检验】十二大环节，本期将进入第十三个话题【退货】。

　　先积累一些本话题中常用的词汇和句型。

　　Words and Phrases

　　1.quality 质量;品质

　　2.qualitative 质量的

　　3.qualitatively 在质量上

　　4.quality clause 品质条款

　　5.quality certificate 品质证明书

　　6.quality of export and import commodities 进出口商品质量

　　7.good merchantable quality 全销质量

　　8.to be in conformity with 与……一致

　　9.correspond 符合

　　10.smash 打碎

　　11.transferor 转让者

　　12.transferee 受让者

　　13.valid 有效的

　　Useful Sentences

　　1.We very much regret to inform you that several cases of the educational instruments we received from you were found badly damaged after arrival at our end.

　　2.We regret very much that you shipped bulk goods not corresponding in quality with the sample.You have invited trouble for both yourself and us.

　　3.Our goods for 200 sets of machines arrived yesterday.We found that the quantity was wrong,it was short for 7 sets.

　　4.On unwrapping the cases,we found the goods partly soaked by rain.开箱后，我们发现部分货物因遭雨淋而浸湿。

　　5.We found half the goods broken(smashed,torn,beyond repair,unusable,unusable and damaged).我们发现货物半数破碎(打碎、扯破、无法修理、不能用、无法销售、受损)。

　　6.This is not the first time that we have hadto complain of shipment delays to you.If you fail to ship the goods before the extended shipment date this time,you will lose probably one third of the business you usually receive from us,since our order is from one of our most important customers.

　　7.The transferee must see to it that the quality of the product is maintained.接受转让一方要负责保持产品的质量。

　　8.Our Certificate of Quality is made valid by means of the official seal.

　　9.From our previous transactions you realize that this sort of problem is quite unusual.

　　10.We are sorry to learn that you are not satisfied with the quality of the goods supplied for your order No.234.

　　11.We shall be pleased to make the necessary repairs and return it to you infirst-class operating condition.我方将乐意对机器作必要的修理，使它在最好的动作情况下还你方。

　　12.We are prepared to make you a reasonable compensation but not the amount you’ve claimed,because we can not see why the loss should be 50% more than the actual value of the goods.Please reconsider the matter.

　　13.They are fully qualified to pass opinions on the quality of this merchandise.他们完全有资格对这种产品的质量发表意见。

　　14.They complained that there is color deviation between the products and the sample,but such color deviation is normal and permissible,therefore,the claim was turned down.他们抱怨产品与样品有色差，但这种色差是正常的和允许的，因此我方拒绝索赔。

　　15.We are not supposed to be held responsible for the delay in delivery as there is no breach of contract on our side.Your claim is hardly reasonable.我方并无违约行为，也不承担任何交货延误的责任。贵方的索赔要求不近乎情理。

　　16.The goods you have delivered can only last one month.

　　17.The quality of these goods is not satisfactory.We are prepared to accept the goods if you will reduce the priceby 20%.

　　18.We regret to learn that case No.17 didn’tcontain the goods you ordered.

　　19.Please return at our expense the goods you have received.请将所收货物退回，运费由我方支付。

　　20.I really must insist,therefore,that you refund at least 10% of our money.

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