办公室英语：电话英语
上班必须要会的电话英语有哪些？下面是CN人才小编为大家收集整理的电话英语相关内容，希望对大家有所帮助，欢迎阅读。
1.接电话必备第一句：自报家门
Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗?
举一反三：
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接电话必备第二句：TA不在，请稍等片刻。
XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话，您能稍等片刻吗?
举一反三：
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接电话必备第三句：我为您转接。
I’ll transfer your call to XXX. 我将为您转接到XXX。
举一反三：
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接电话必备第四句：稍后再打给您。
Would you leave your name and number and I can call you back?
您能留下您的.姓名和电话吗?我稍后再打给您?
举一反三：
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接电话必备第五句：您需要留个口信吗?
May I take a message for you? 我能为您留个口信吗?
举一反三：
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
注：留言内容一般要包括以下几个方面。(1)致电人姓名，(2)致电人公司名称，(3)致电人电话号码/分机号，(4)留言的日期和时间，(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入)，(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
6.接电话必备第六句：您能再重复一遍吗?
Would you repeat that please? 请您再重复一次好吗?
举一反三：
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接电话必备第七句：感谢致电，结束通话
Thank you for your calling, have a nice day. 感谢致电，祝您度过愉快的一天。
举一反三：
Thank you for calling, goodbye.
Thank you very much, goodbye.
延伸阅读:你一定要会的办公室英语
After our Meeting English post last week, this week, let’s learn useful English words for the office, including these HR (Human Resources) words. Do you know all the words below?
take a day off/ to take time off (v phr)请假
take a vacation (v phr) 休假(旅游)
take unpaid leave (v phr)不支薪假
take sick leave (v phr) 请病假
business trip (n) 出差
parental leave / maternity leave (n)育婴假
take a leave of absence (LOA) (v phr) 留职停薪
personal leave (n) 事假
annual leave (n) 年假
menstrual leave (n) 生理假
public holiday (n) 国定假日
pay day (n) 发薪日
pay raise/ pay cut (n) 加薪/减薪
gross salary (n) 总薪资
deduction (n) 扣除额
take-home (net) salary (n) 净薪资
【办公室英语：电话英语】相关文章：
办公室电话英语06-25
办公室电话常用英语06-18
打电话与接电话「办公室英语」07-11
办公室英语电话坏了口语02-07
办公室英语对话（电话篇）07-04
办公室电话英语你知多少？06-17
办公室英语给我打电话口语02-07
办公室英语之国际电话转接02-03
实用办公室英语之电话用语02-03