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办公接电话英语用语总结
一般来说，在办公室里，电话铃响3遍之前就应接听，3遍后就应道歉：“对不起，让你久等了。”如果受话人正在做一件要紧的事情不能及时接听，代接的人应妥为解释。下面是小编帮大家整理的办公接电话英语用语总结，供大家参考借鉴，希望可以帮助到有需要的朋友。
办公接电话英语用语总结 篇1
情况 (一) 打电话的人找的是你自己
Is Daisy there? (Daisy 在吗?) Speaking. 我就是。
This is she. 我就是。 (注: 男的用 "This is he.")
You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 "You're speaking/talking to him.")
This is Daisy. 我就是 Daisy。
That's me. 我就是。
情况 (二) 打电话的人要找的人不在
May I speak to Mr. Gates? (请问 Gates 先生在吗?)
He's not here right now. 他现在不在这里。
He's out. 他出去了。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
情况 (三) 打电话的人要找的人不在, 问对方是否要留言
Can I talk to Mark? (我可以跟 Mark 讲话吗?)
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
Do you know when he will be back? 你知道他什么时候会回来吗?
I'm sorry. I don't know. 抱歉, 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes. 他应该二十分钟内会回来。
情况 (五) 打电话的'人问他要找的人在哪里
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉, 我不知道。
He's at work right now. Do you want his phone number?
他现在在上班。你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
Can I leave a message? 我可以留个话?
Yes. Go ahead, please. 可以, 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
当然, 如果你可以等我一下下, 让我找张纸写下来。
情况 (七) 接受对方留言时听不清楚, 希望对方重复
When he comes back, can you have him call me at (206) 5551212?
他回来后, 能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
May I leave a message? 我能否留个话?
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.
你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
情况 (九) 打电话的人要找的人是别人, 请对方稍等
Is Brandon there? Brandon 在吗?
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
情况 (十) 对方打错电话
Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?
Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。
What number did you dial? 你打几号?
情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话
Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。
Sure. I'll go get her. 当然! 我这就去叫她。
情况 (十二) 电话没人接(或录音机)
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
情况 (十三) 电话打不通
Did it go through? (电话)打通了吗?
The line was busy. 电话忙线。
I got the busy signals.. 电话忙线。
情况 (十四) (因自己忙等原因)请别人去接电话
Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙。
Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。
Yes, dear. 是的, 亲爱的。
情况 (十五) 接到无人电话(就是打来了却不说话的那种)
Who called? 谁打来的?
No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
办公接电话英语用语总结 篇2
A : Marshall, I'm heading off to my meeting now. Please hold all my calls.
Please let me know if Margaret Hall or Paul Shin calls. I am expecting their call. My meeting should finish around four o'clock.
B : Yes, Sir. （Phone rings）B : Mr. Castro's office. Marshall Miller speaking.
C : Hello, may I speak to Mr. Castro please?
B : I'm sorry, Mr. Castro is not available. May I help you?
C : No, you can't. I have to speak to Mr. Castro.
B : I'll be glad to ask him to return your call if you will leave your name and number.
C : This is John Taylor from Interview Magazine. Can you have him call me back as soon as possible? My number is 890-555-7875.
B : Certainly, Mr. Taylor. I will be sure he receives you message.
C : Thanks.
B : You're welcome. Goodbye. （Phone rings again） Hello. Mr. Castro's office.
Marshall Miller speaking.
D : Hello. Is Mr. Castro there?
B : I'm sorry, Mr. Castro is not available. May I help you?
D : No, I have to talk to Castro. This is Paul Shin. Tell him I called and ask him to call me back.
B : Mr. Shin, Mr. Castro asked me to interrupt him if you call. I'll get him for you.
A : Marshall，我现在要去开会，帮我截下所有来电，但如果是Margaret Hall或Paul Shin来电的话，请告诉我。我正在等他们的电话。我的会议大概4点钟左右结束。
B:好的，先生。（电话铃声响）
B:Castro先生办公室。我是Marshall Miller。
C:您好，我能否和Castro先生通话。
B:不好意思，Castro先生现在不方便（接电话）。有什么我可以帮您的'吗？
C:不，您帮不了。我必须和Castro先生讲。
B:如果您能留下您的姓名和电话号码，我会让他给您回电话的。
C:我是《面对面杂志》的John Taylor,您能否让他尽快回电话给我，我的号码是890-555-7875。
B:当然，下aylor先生。我确保他会收到您的留言。
C:谢谢。
B:不客气，再见。（电话再次响起）您好，Castro先生办公室。我是MarshallMiller？
D:您好，Castro先生在吗？
B:对不起，Castro先生现在在忙。有什么我可以帮您的吗？
D:不，我必须和Castro先生讲。我是Paul Shin。告诉他我打过电话并让他回电话给我。
B:Shin先生，Castro先生吩咐过我，如果是您的电话，我可以打断他。我马上帮您接通他。
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