职场投诉索赔情景对话

时间：2021-01-17 15:24:06 职场英语我要投稿

职场投诉索赔情景对话

　　下面是小编分享的职场投诉索赔情景对话，一起来看看吧。

职场投诉索赔情景对话

　　Conversation 1

　　对话一

　　Janice: Mr. Wilson. We very regret the mistakes in goods. I am very sorry and we are responsible for the mistake.

　　贾尼斯：威尔森先生，我们对于货物中出现的错误感到很抱歉。这次的差错我们负责，非常抱歉。

　　Mr. Wilson: We have no choice but to hold you responsible for the loss we sustained.

　　威尔森：对于所逍受的损失，我们不得不要求你们负责。

　　Janice: The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.

　　贾尼斯：第一个问题调查淸楚之后才得以解决。第二个问题，我承认是我们的失误，我们会无偿调换所有与样品不符的货物。

　　Mr. Wilson: Well.I hope there won't be such things.

　　威尔森：好。我希塑这样的事情不会再发生。

　　Janice: I can assure you that such a thing today will never happen again in future delivery. We hanve made the plan to improve the package of our exported goods.

　　贾尼斯：我可以保证这种事情再也不会发生。我们已经制定计划以加强我们出口货物的包装质量。

　　Conversation 2

　　对话二

　　Mr. Wilson: I'm afraid I've a complaint to make, which is about the goods we ordered last week.

　　威尔森：恐怕我要投诉，是关于上周我们所订购的'货物。

　　Janice: What is it?

　　贾尼斯：是什么问题呢?

　　Mr. Wilson:I will explain the problem briefly. We found in the examination that 35% of the goods have damaged.

　　威尔森：经过检查发现， 35%的货物都损坏了。

　　Janice: Really? That's something unexpected. You see, all our exports are strictly inspected before shipment. The goods were in perfect condition when they left the port.

　　贾尼斯：真的?这可真是出乎意料的。您知道，我们所有的出口商品在装运前都经过严格的检验。那批货从港口启运时，情况很好。

　　Mr. Wilson: Here's the survey report issued by the China Commodity Inspection Bureau. According to the report, the damage was caused by poor packing. Our surveyors also discovered some cracks on the surface of a number of other cases.

　　威尔森：我这里有一份中国商品检验检测局出具的检验报告。根据报告上的鉴定，破损原因是包装质量太差。我们的商检人员还发现其他不少的木箱表面有裂缝。

　　Janice: Our goods are well-examined before shipment. I'm afraid the losses must have occurred on route.

　　贾尼斯：我们的货物装运之前都是经过严格检验的。恐怕是运输途中不小心造成的吧。

　　Mr. Wilson: Please look into the matter and solve the problem immediately.

　　威尔森：请你们进行调查，并立即予以解决。

　　Janice: We will check with the parties concerned right away.

　　贾尼斯：我们会立即向有关方面查询。

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