商务英语质量问题投诉口语
下面是CN人才网小编提供的商务英语质量问题投诉口语，一起来看看吧。
我有质量问题要投诉 i have got a complaint about the quality
1.商务建议
为了维护自己的正当权益，你必须要熟悉各种形式的投诉，如质量问题、短重问题、包装问题等。而能否妥善的`处理顾客的投诉，则是考量你的公关能力和应变能力的最直接有效的途径。好的，现在让我们从i am afraid i have got a complaint about the quality.(我恐怕有个质量问题要投诉)开始。
2.商务英语情景对话
a:he percentage of defects in the consignment you sent to us was much too high .we have lost money because of it.
你们送来的这批货，瑕疵品的比例高的离谵，使我们亏损了不少钱。defect欠缺、缺点
b:we know that the problem was caused by us, we would like to agree on an out-of-court settlement.
我们清楚这个问题是我们造成的，我们愿意私下和解。
a:we also want to settle this problem as fast as possible.
我们也想尽快解决问题。
b:we accept the claim, and want to know what you want us to do.
我们同意理赔，也想了解贵公司希望我们如何做。
a:you can make amends for the losses by replacing all the defective products.
你们应该更换所有的瑕疵品。replace更换
b:that sounds ok. one of my people will go to your office tomorrow to talk about what replacements are needed.
可以做到!明天我们会派人到贵公司洽谈换货事宜。
3.商务英语核心句型
this shipment was not up to your own standard.
这批货没有达到你们自己的标准。
we feel that there were too many defective items.
我们觉得次品太多了。
our customers complain that the goods are much inferior in quality to that of your samples.
我们客户抱怨货物的质量远远低于样品。
4.商务英语情景词汇
standard type 标准
specifications 规格
duplicate sample 复样
assortment 花色
catalogue 商品目录
counter sample 对等样品
make efforts to 努力