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商务谈判中的闲聊小技巧
商务谈判中的闲聊其实是非常重要的,因为闲聊是和客户拉近关系的第一步,也是建立长期紧密合作的前提。但商务谈判中的闲聊又不同于其他类型的闲聊,有很多话题是不能涉及的。如果你在这方面不知如何入手,那么请看看以下的话题。
In our personal and business lives we often have to engage in small talk with people. Small talk is important for a number of reasons. According to Patricia Napier-Fitzpatrick, it’s the first step to connecting with people and forging lasting and meaningful relationships. It is an easy way to get to know someone, create a positive first impression and gain self-confidence.(Source: The Etiquette School of New York)
Many of my clients ask me to help them work on their small talk skills in their courses. Whilst very capable of holding and maintaining a conversation related to their jobs, many English Language learners find it more challenging to engage in small talk. The main reason they give is that they lack the necessary vocabulary on a range of topics and the expressions to start those conversations. It’s much easier to get straight down to business.
I found this excellent image prepared by St George International and felt impelled to share it with you here. It gives some useful expressions that you can take away and use the next time you find yourself engaging in small talk.
If you cannot read these expressions, here they are.
Business Small Talk: Travel旅行
How’s your hotel?
你住的宾馆还行吗?
Great location & a comfortable bed – that’s all you need, isn’t it?
只要地理位置好,再加上一张很舒服的床,这就够了,你说呢?
Is this your first visit here?
你是第一次来这儿吗?
No, I’ve been here before on business. It’s a great city.
不是第一次,我之前来这儿出过差。挺不错的城市。
Will you have time for some sightseeing?
你有时间观光游览吗?
No, I’m afraid not. I’ve got to run to the airport right after the meeting.
恐怕时间不够了。会议完了后我得马上赶去机场。
What do you think of the food here?
这儿的食物合你胃口吗?
Not too bad. There’s a great little restaurant near my hotel.
还不赖。宾馆附近有一家小馆子很不错。
Business Small Talk : Leisure/Sport休闲/运动
Do you do any sport in your free time?
你空闲时间会做些运动吗?
Yes, I go to the gym and I do a bit of jogging, but only to keep fit. How about you?
我会去健身房或者是慢跑一下,为了保持健康而已。你呢?
Do you think that a team from (country) will win the Champion’s League this year?
你觉得今年的冠军联赛哪个队(国家)会赢?
To be honest, I’m not much of a football fan. I play tennis.
老实说,我不怎么关注足球的。我比较爱打网球。
What’s the biggest sport in (country) apart from football?
除了足球外,哪种运动(在你的国家)最受欢迎?
Well, lots of people are into cycling and basketball is really popular, too.
很多人喜欢骑自行车,另外,篮球也很流行。
Business Small Talk: Weather天气
How was the weather in (city) when you left?
你走的时候,(你的城市)那边天气怎么样?
A bit sunnier/colder than here, I’m afraid.
恐怕比这边要热/冷一点。
It’s a bit warm/cold for this time of year, isn’t it?
这个季节不该这么热/冷的,你觉得呢?
Yes, it’s fantastic/terrible.
没错,太奇怪/讨厌了。
Is it true that it always rains in the UK?
英国真的经常下雨吗?
Well, not exactly, but maybe there’s a little bit of truth in that.
这个嘛,不全对,当然也不全是谣传。
Business Small Talk: Social and Political Issues社会/政治
Is unemployment a big problem in (country)?
(你们国家)失业情况严重吗?
Well, it is an issue, but it’s not as bad as a few years ago.
这确实是个问题,但已经比几年前好多了。
Is your government doing anything to encourage business?
你们政府会采取一些行动来鼓励创业吗?
It tries to help small businesses with tax breaks, but it could do a lot more. What’s the situation here?
政府会通过减免税收来鼓励小型企业,但其实还有很多其他措施可以做的。这边呢?
Alcohol causes a lot of problems here. Is it the same in (country)?
在我们这儿酗酒引起了很多问题,你们那边(国家)也一样吗?
Yes, it’s getting worse. But I think it’s a problem in most places, isn’t it?
我们那儿也一样,而且越来越严重了。其实大多数地方都有这个问题,你觉得呢?
Can you think of other responses to the above questions? What other topics would you include in small talk?
Topics You Should Never Mention:
Salary薪水
Racism种族问题
Sex性
Terrorism恐怖主义
Death死亡
Family家庭
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